FAQ & Troubleshooting
Frequently asked questions and trouble situations in ANT ID family applications. |
General
Login
Emergency access
Selfservice
- I accidentaly lost my mobile phone with all registered tokens.
- I forgot my password.
- I forgot answers to my magic questions.
- I can't enroll the second SMS token for my alternative phone number.
- My HOTP type of token (e.g. Google or physical HOTP token) generates OTP which is not accepted within login.
- Where can I find my documents that I uploaded as part of the enrollment process?
Operational console
- User has lost a physical token - how can I remove it from the registry?
- How to switch physical token from user to user?
- User see only white page after log in
- How to enroll user on behalf to my home tenant or to another tenant
Admin console
- How to configure the enrollment on behalf feature
- How to setup the email addresses for Submit feedback and Report a bug features